FAQs – SmootherVibes Help Centre
Are your adult toys body-safe?
Yes. All our vibrators and adult toys are made with premium platinum silicone. They’re phthalates-free, latex-free, and completely body-safe.
Is your packaging discreet?
Yes — we ship in plain, unbranded packaging with no mention of adult toys, vibrators, or our store name anywhere on the parcel.
How long does delivery take?
We offer free 24-hour tracked shipping across the UK. Orders placed before the cut-off ship the same day. Orders placed after the cut-off, on weekends or bank holidays, ship the next working day.
Are your vibrators water-resistant?
Yes — all our vibrators are water-resistant and suitable for bath or shower play. Check each product page for full details and IP ratings.
How are your vibrators charged?
Most adult toys on SmootherVibes use magnetic USB charging. Some models use standard DC USB. Full charging details are listed on each product page.
Do you accept returns?
We accept returns on unused, unopened adult toys. If your order is faulty or damaged, we’ll sort it quickly — just get in touch via our contact page.
What makes your vibrators different?
We focus on silky silicone, low-noise motors, and quality over quantity. Our vibrators and sex toys are designed to give you smoother, smarter pleasure at an everyday price.
Can I use lubricant with your vibrators?
Yes — always use water-based lube with sex toys and vibrators. Avoid silicone-based lubes, as they can damage the silicone surface over time.